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Cafe Manager Lite
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Screen Shield
Cafe Manager Pro
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Frequently asked questions:

 Registration and Licensing:
What is the procedure of registering Cafe Manager Lite? 
When you install Cafe Manager Pro it will produce a unique Serial Number. You can see this number on Registration window when you start Cafe Manager Pro.
In order to register Cafe Manager Pro:
- If you are already registered user of Cafe Manager Pro please send Serial Number and your registration details (Registration name, or Order reference No, or email address used for registration) License Key will be emailed to you within two working days.
Please note, if you require more that one license you need to send Serial Numbers for every installation.
- If you are a new user simply use online registration form to purchase Cafe Manager Pro license. 
 Is registration fee depends on number of computers in my network?
-- No. Fee for Cafe Manager doesn't depend on number of computers in your network. Registration fee depends on a number of computers where you intend to use Cafe Manger (control application). Normally you would need one PC for Cafe Manager, typically situated at reception/counter/cash-desk
Shield is a client side application and you can use it on as many system as you like without having to register it.
Simple example of Cafe Manager installation could be found here.
 
Can I get Cafe Manger Lite and Screen Shield on CD
- No. We operate only through e-mail
  
What types of payment do you accept? 
- All procedures related to payments (online Credit Card, Wire Transfer, Cheques, FAX orders and etc) are provided by ShareIt!
Is there an economical upgrade from Cafe Manager Lite to Cafe Manager Pro? 
- Yes. Please click here for more information. 
  
 Installation and configuration:
How I can Transfer license from one PC to another?
You can only transfer license from PC where you have Cafe Manager Lite registered, to the PC where you have new (unregistered) installation of Cafe Manager Lite 
You can transfer license as many times as you want. 
 
IMPORTANT: Please email your new Serial Number to technical support. Serial Number is one of your registration details. It is important to keep it up-to-date.
 To transfer a license please do following: 
 - On PC where you have Cafe Manager Pro Lite registered select Transfer/Upgrade… from File menu.
 - On Registration window select Transfer option and type in Serial Number of a target PC (Serial Number of the unregistered version).
 - Click OK
 - Write down new Unlock and Registration Codes for the target PC. (This will be also saved into a text file)
 - On a Target PC enter Unlock Code, Registration Name and Registration Code and click OK.
License on first PC will be expired.
   
  What if I need to reinstall Cafe Manager Lite on the same system?
-When you register Cafe Manager Lite it will produce a license file (cmLite.slx). You can find this file in Cafe Manager Lite directory. If you only reinstall Cafe Manager Lite you need to make sure that the license file (cmLite.slx) is in Cafe Manager Lite directory.  
   
Can I have Cafe Manager Lite and Cafe Manager Pro installed on the same system?
-- Yes.
 
Can Cafe Manager Lite be configured to work with a cash register
- No. Cafe Manager does not have an interface for any sort of hardware devices.
  
Can I use any currency in the Cafe Manager? 
- Yes. In Cafe Manager you can use a currency different from Windows default currency. You can enter any currency sign in Tools> Options menu Program will use that symbol. 
 
Do I have to install Cafe Manager on my Network Server? 
- No. You can install Cafe Manager on a separate PC and if you are not using Shield this PC doesn't have to be connected to the network at all. Basically Cafe Manager would be installed on PC at your reception or cash-desk. Simple scheme of Cafe Manager installation could be found here.
If you want to use Shield, you have to make sure at least one is true:
1. You have a static IP addresses for every client PC. If you do not have a server and use only a router, please check with device manual, can you have a static IP address.
2. You can map a network drive to the every client PC from the system where Cafe Manager is installed. 
Is it possible to reinstall Cafe Manager Lite on a different PC and use same Unlock Code?
No. Old Unlock code will not work. But you can transfer license from PC where you have Cafe Manager Lite registered, to the PC where you have new installation of Cafe Manager Lite 
  
What if my system got corrupt and I would need to reinstall whole operating system? 
- Before you reinstall operating system you need keep your current license "alive" Please do following:
 - Install Cafe Manager Lite on separate (test) PC
 - transfer license from main system to a test system.
After your main system is back you can do the opposite:
 - Install Cafe Manager Lite on a main system,
 - Transfer license from test system to the main system. 
 
If you could not do this procedure you need to contact technical support with your registration details (your Registration name and/or email address used during registration.) and new Serial Number you've got after your re-install Cafe Manager.
  
If I install Cafe Manager on a server can it connect to the Internet and monitor Internet activity of customers? 
- No. Cafe Manager does not have any interaction with network server and it does not performs any of the server or proxy tasks.
  
What is the maximum number of computers I can use in Cafe Manager? 
- Any number you like up to 999. Please Note: Maximum recommended number is 100.
In Cafe Manager go to Tools>CM Configuration menu, select General tab and simply type in number of PC in a space provided. Click Apply.
There is only one limitation based on your machine configuration and Operating System resources. Depending on OS resources and amount of background programs running, you may have problems loading a large number of PC-Panels. You may receive one of the following messages:
"Could not load [Number of PC specified] , would you like to load [Possible number of PC panels]"
or
"Failed to load control [name of control], your version of [name of control] may be out of date"
You can either change number of client PCs (consider to purchase a second copy of Cafe Manager and run it on a separate system) or install Cafe Manager on Windows NT/2000/XP as it more resourceful than W95/98
 General
In evaluation version can I access all features of the program? 
- Yes. All features of Cafe Manager Pro are enabled during 20 days evaluation period. Time to time you will see a 15 seconds delay notification message when using evaluation version.
  
Does Cafe Manager have some sort of report generation
- Cafe Manager Pro has integrated reports functionality. You can access it in Cafe Manager Pro from View menu or click on CM Reports button on a toolbar. You can also run Reports from Windows Start/Programs/Cafe Manager Pro menu. Reports are created based on the log files produced by the program. Log file has format of a standard comma separated text file. You can also import it to MS Access or MS Excel and create reports from there. For more information see help for MS Access or MS Excel
 
  I forgot a password for Options menu in Cafe Manager. Can it be retrieved somehow?
- Password is kept in cmdb.ini file, which is in Dll folder inside Cafe Manager's directory.
 
I'm not able to control Shield on some of the workstations? 
Please check following:
 - Screen Shield is actually running on the client systems. You should see a shield icon in the System Try
 - Screen Shield (in Shield setup Wizard) and Cafe Manager (in CM Configuration menu) have the same Network Connection mode selected.
 - In Cafe Manager in Shield Config. menu please check that connection settings are right i.e. either IP Address exists or Network Path is correct.

If you are using Network Path connection mode, please make sure that folder where you have Shield installed is shared and have Read/Write access rights. (more...)
In IP address connection mode try to restart Shield.
I'm getting following message "Unable to connect to the Shield on <IP Adddress>"? 
This message indicates that Cafe Manager cannot find Screen Shield on specified IP address.
- Make sure that you have enter correct IP Address in Cafe Manager (Tools Shield Connections menu or Tools CM Configuration menu, Screen Shield tab)
- Please check that you do have this IP Address allocated to the client system and system is not shutdown or restarting.
- Please check that Screen Shield is running on that system. You should see a shield icon in the system tray.
- Please check that Screen Shield (in Set-up Wizard) is set to use IP Address as well as Cafe Manager (in Tools CM Configuration, Screen Shield tab)
- Some of your network configuration settings prevent Cafe Manager from successfully resolving the IP address.
  
Can Cafe Manager automatically keep track on how many pages customer has printed
- No. The number of printouts to be included into the final charge has to be entered into Cafe Manager by a member of staff.
  
In Pre-Paid mode Cafe Manager 2.4.0 does not unlock the client?
- Please upgrade to Cafe Manager Lite 2.4.2
  In Pre-Paid mode Screen Shield timer does not count down?
- Please upgrade to Cafe Manager Lite 2.4.2

 

 

 

 

 

 

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